Terms of Use

ImmigrantFoodie (the "Service") is operated by Uncanny Labs, Lisbon, Portugal ("we", "us"). You can reach us at info@uncannylabs.ai.

These terms form the contract between you and us for the Service. You accept them when you subscribe at checkout or use the Service. Please also read our Privacy Policy, which explains how we handle your personal data.

ImmigrantFoodie is a members-only, personally curated map of restaurants in Lisbon: our own picks, reviews, ratings, must-order dishes, photos, filters, and directions. It is an editorial recommendation service — not a booking platform, a food-safety authority, or dietary or health advice.

The map is curated and alive: we add, update, and remove restaurants and features over time. If we ever change the Service in a way that materially reduces what you paid for, you may cancel and we'll refund the unused part of your current period.

• You must be at least 18 (or the age of majority where you live) to purchase a membership.
• We use passwordless sign-in: your email address is your key to the Service. Keep your email account secure and up to date — anyone with access to your inbox can access your membership.
• Your membership is personal. One account per person; please don't share access.

• Plans. €5 per month or €50 per year. Prices include VAT where applicable.
• Automatic renewal. Your membership renews automatically at the end of each billing period (monthly or yearly) and your payment method is charged, until you cancel.
• How to cancel. Go to your account page and open "Manage billing" — it takes you to our payment provider's (Stripe's) secure portal where you can cancel in a couple of clicks. You can also email us at info@uncannylabs.ai and we'll cancel for you. Cancellation takes effect at the end of the period you've paid for; you keep access until then.
• Payments. Payments are processed by Stripe. We never store your card details.
• Failed payments. If a renewal charge fails, we'll keep your access for a grace period while Stripe retries your card and we prompt you to update it. If payment ultimately can't be collected, your membership ends.
• Price changes. If we change prices, we'll email you at least 30 days before the new price applies. It takes effect from your next renewal, and you can cancel before then if you don't agree.

As a consumer in the EU, you have the right to withdraw from your subscription within 14 days of purchase, without giving a reason (Directive 2011/83/EU).

Because the Service starts immediately after checkout — at your request — the refund works like this: if you withdraw within the 14 days, we'll refund what you paid minus a proportional amount for the days between your purchase and your withdrawal.

To withdraw, email info@uncannylabs.ai from your account email with a clear statement that you withdraw from your ImmigrantFoodie membership (you may use the wording: "I hereby give notice that I withdraw from my contract for the ImmigrantFoodie membership purchased on [date], [your email]"). We'll confirm receipt and refund you within 14 days using your original payment method.

The withdrawal right applies once, to your initial purchase — not again at each renewal. After the 14 days, the cancellation rules in section 4 apply.

Beyond the withdrawal right, subscriptions are generally not refunded for the remainder of a period after you cancel. This does not affect your statutory remedies: if the Service doesn't work as it should, you have the rights described in section 11 — and if you believe something went wrong with a charge, contact us at info@uncannylabs.ai before disputing it with your bank; we're quick to fix genuine mistakes.

You agree not to:

• copy, scrape, bulk-export, or republish the curated map, reviews, or restaurant database;
• resell, share, or commercially exploit your membership access;
• interfere with the Service's operation or attempt to bypass the membership paywall;
• use any part of the Service for unlawful purposes or to harm others.

• Our content. The curation, reviews, ratings, editorial text, branding, and design are ours (or our licensors'). Your membership gives you a personal, non-transferable licence to use them within the Service — nothing more.
• Your content. Anything you submit (for example, notes on saved restaurants or lists you import) stays yours. You give us a non-exclusive licence to host, process, and display it solely to operate the Service for you. You confirm you have the right to submit what you submit.
• Third-party content. Some restaurant details and photos are sourced from Google; we claim no ownership of them.

Restaurant details (opening hours, prices, menus, addresses — even whether a place is still open) come from third-party sources and our own visits. They can be wrong or go out of date. Please verify the essentials before travelling somewhere.

The restaurants on the map are independent businesses. We recommend them because we like them — we're not affiliated with them, we don't control them, and we're not responsible for your experience, your meal, or their compliance with food-safety or other rules. Directions open in Google Maps, subject to Google's own terms.

If we offer AI-powered features (such as a concierge chat), their responses are generated automatically and can be inaccurate, incomplete, or out of date. They are suggestions, not professional advice — verify anything important (like allergens or opening hours) yourself, and don't submit sensitive personal information into chat.

We provide the Service with reasonable care and skill. As a consumer, you have statutory conformity rights for digital services under EU law and Portuguese Decreto-Lei 84/2021 — if the Service doesn't conform, you can require us to fix it, reduce the price, or terminate the contract. Nothing in these terms limits or excludes those rights, or any other rights you have under mandatory consumer law.

Subject to that: we are not liable for indirect or consequential losses caused by ordinary negligence, and our total liability for direct damages is capped at the amount you paid us in the 12 months before the claim. This cap and exclusion do not apply to death or personal injury, intent, gross negligence, or anything else that cannot be limited under applicable law.

We may suspend or terminate your account if you materially breach these terms (for example, scraping the database or sharing access), normally after giving you notice and a chance to fix it — immediately in cases of fraud or serious abuse. If we terminate your membership without you being in breach, we'll refund the unused part of your current period.

When your account ends, your access ends. You can ask us for a copy of the content you submitted — see the Privacy Policy for your data rights.

We may update these terms. For material changes we'll notify you by email or in the app at least 30 days before they take effect, and you can cancel before then if you don't agree. Minor edits (like clarifications or legal-compliance updates) take effect when posted, with the date at the top updated.

These terms are governed by Portuguese law, without prejudice to any mandatory consumer-protection rules of the country where you live, which continue to protect you. Disputes may be brought in the courts of your place of residence or in the Portuguese courts, at your choice.

If you have a complaint, email info@uncannylabs.ai first — most things get resolved quickly and directly.

Under Portuguese Law no. 144/2015, we inform you that consumer disputes may be submitted to alternative dispute resolution (ADR) entities, in particular:

• Centro de Arbitragem de Conflitos de Consumo de Lisboa — centroarbitragemlisboa.pt
• CNIACC — Centro Nacional de Informação e Arbitragem de Conflitos de Consumo — cniacc.pt

The full list of ADR entities is available from the Direção-Geral do Consumidor at consumidor.gov.pt. You can also file a complaint through the Portuguese electronic complaints book at livroreclamacoes.pt.

If any part of these terms turns out to be invalid or unenforceable, the rest still applies. If we don't enforce a right, we aren't waiving it. We may transfer this contract as part of a sale or reorganisation of our business, provided your rights are not reduced. These terms (together with the mandatory pre-contractual information provided at checkout) are the whole agreement between us for the Service.

Uncanny Labs · Lisbon, Portugal · info@uncannylabs.ai